Cookie Policy
Last updated: 18 May 2026
This Cookie Policy explains how 13 Holding SIA (“Superplan”, “we”, “us”, or “our”) uses cookies and similar
technologies on getsuperplan.com.
Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage, session storage, pixels, tags, and scripts. These technologies help websites function, remember settings, understand how visitors use the site, and provide support services.
This Cookie Policy should be read together with our Privacy Policy.
1. Who we are
The website getsuperplan.com is operated by 13 Holding SIA.
2. What cookies and similar technologies we use
We currently use cookies and similar technologies for four main purposes:
- Support chat functionality — to provide live chat and customer support through tawk.to.
- Website analytics — to understand traffic, usage, and website performance through Google Analytics.
- Behaviour analytics — to understand how visitors interact with the website through Hotjar.
- Product guidance and onboarding — to show helpful tours, checklists, tips, and onboarding guidance through Usetiful.
3. Strictly necessary / support cookies
We use tawk.to to provide live chat and customer support on our website.
These cookies and storage items are used to make the support chat work properly, keep chat sessions connected as visitors move between pages, remember chat state or widget settings, and maintain a stable connection when the website is open in multiple browser tabs.
We treat these cookies and storage items as strictly necessary support technologies where they are required to provide the live chat support function. They are not used by us for advertising.
| Cookie / storage item | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| tawk_uuid_* | tawk.to | Used by the tawk.to chat widget as a visitor/chat identifier. | Strictly necessary / support | As set by tawk.to |
| tawk_uuid_[propertyId] | tawk.to | Helps recognise a returning visitor for this website’s chat service and maintain chat continuity. | Strictly necessary / support | Up to 6 months |
| twk_idm_key | tawk.to | Helps manage visitor connections and prevent duplicate connection requests across pages. | Strictly necessary / support | Session |
| TawkConnectionTime | tawk.to | Helps manage the visitor’s chat connection and keep the widget synchronised across tabs. | Support functionality | Session |
| twk_token_* | tawk.to | Local storage item used to support the chat session. | Strictly necessary / support | As set by tawk.to / until cleared |
| token | tawk.to | Local storage item used to support the chat widget. | Strictly necessary / support | As set by tawk.to / until cleared |
| $navigator.locks-requestQueueMap | tawk.to | Local storage used for browser tab and connection locking. | Strictly necessary / support | Temporary |
| $navigator.locks-clientIds | tawk.to | Local storage used for browser tab and connection locking. | Strictly necessary / support | Temporary |
| $navigator.locks-heldLockSet | tawk.to | Local storage used for browser tab and connection locking. | Strictly necessary / support | Temporary |
| PreviousNav | tawk.to | Session storage used to remember the visitor’s previous page during the current browsing session. | Support functionality | Session |
These technologies cannot be disabled through our optional cookie settings because they are used to provide the live chat support service. You can still block them through your browser settings, but the support chat may not work correctly.
4. Functional / product guidance cookies
We use Usetiful to provide product guidance, onboarding flows, checklists, tours, and smart tips on our website or product experience.
These cookies help Usetiful remember whether a visitor has already seen or completed certain guidance, avoid showing the same tour repeatedly, maintain progress across pages, and deliver the right guidance at the right time.
Usetiful states that its standard JavaScript snippet does not store personally identifiable information by default. Instead, it uses an anonymised visitor identifier linked to a browser or device. If we choose to pass a user ID to Usetiful in the future, we will treat that configuration according to applicable privacy and consent requirements.
| Cookie / storage item | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| usetiful-visitor-ident | Usetiful | Used as an anonymised visitor/device identifier to remember product guidance progress, avoid repeating completed tours, maintain checklist continuity, and support interaction reporting. | Functional / product guidance | 1 year |
We do not use Usetiful cookies for advertising. Where Usetiful is required to provide requested product guidance or onboarding functionality, we may treat it as functional or necessary. Where applicable law requires consent for this type of cookie, we will request consent before setting it.
5. Analytics cookies
We use Google Analytics to understand how visitors find and use our website. This helps us measure website performance, understand traffic sources, identify popular pages, and improve our content and user experience.
Google Analytics cookies do not directly identify you by name, but they may assign your browser or device a unique identifier so visits and sessions can be measured.
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Used to distinguish users for analytics reporting. | Analytics | Up to 2 years |
| _ga__JL2H557DJ3 | Google Analytics | Used to preserve session state for our Google Analytics property. | Analytics | Up to 2 years |
These cookies are optional and are only used where permitted by law and, where required, after you have given consent.
6. Behaviour analytics cookies
We use Hotjar to understand how visitors interact with our website. Hotjar helps us analyse behaviour such as navigation patterns, page interactions, scrolling, clicks, and usability friction. We use this information to improve the website experience, page structure, messaging, and product presentation.
Hotjar cookies are site-specific. Hotjar states that its user ID cookie is unique to the site and is not used by Hotjar to track users across different websites.
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _hjSession_6710017 | Hotjar | Holds current session data so activity during the same visit is attributed to the same Hotjar session. | Behaviour analytics | 30 minutes, extended on activity |
| _hjSessionUser_6710017 | Hotjar | Stores a site-specific Hotjar user ID so returning visits to this website are attributed to the same visitor ID. | Behaviour analytics | 365 days |
These cookies are optional and are only used where permitted by law and, where required, after you have given consent.
7. Consent
When you visit our website, we may ask you to choose which optional cookies you want to allow.
- accept optional cookies;
- reject optional cookies;
- manage your cookie preferences.
Google Analytics and Hotjar cookies are optional. They are used only where permitted by law and, where required, after you give consent. Usetiful is used for functional product guidance and onboarding. Where it is not treated as strictly necessary under applicable law, we will only use it according to the consent choices available on the website.
tawk.to support cookies and storage items are used to provide live chat support. Where these technologies are strictly necessary to deliver the support chat function, they may be set without optional analytics consent.
If we use tawk.to, Usetiful, or any other tool in the future for advertising, profiling, proactive marketing, or non-essential behavioural tracking, we will treat those uses as optional and request consent where required.
8. How to change your cookie preferences
You can change or withdraw your consent for optional cookies at any time by clicking Cookie settings in the website footer.
Withdrawing consent does not affect the lawfulness of any processing that took place before consent was withdrawn.
Rejecting optional analytics or behaviour analytics cookies will not prevent you from using our website or contacting us for support. If functional product guidance cookies are disabled or blocked, some tours, tips, checklists, or onboarding guidance may not appear correctly or may be repeated.
9. Browser controls
You can also control cookies through your browser settings. Most browsers allow you to:
- delete existing cookies;
- block new cookies;
- block third-party cookies;
- receive a warning before cookies are stored.
Blocking all cookies may affect how some websites work. If you block tawk.to support cookies or storage items, the live chat widget may not function correctly. If you block Usetiful cookies, product tours, checklists, tips, or onboarding guidance may not remember your progress or may not display correctly.
10. Third-party providers
We use the following third-party providers in connection with cookies and similar technologies:
| Provider | Purpose |
|---|---|
| Google Analytics | Website analytics, traffic measurement, usage reporting |
| Hotjar | Behaviour analytics and website experience improvement |
| tawk.to | Live chat and customer support functionality |
| Usetiful | Product guidance, onboarding tours, checklists, smart tips, and related progress continuity |
These providers may process data according to their own privacy and cookie documentation. For more information about how personal data is processed, please see our Privacy Policy.
11. Changes to this Cookie Policy
We may update this Cookie Policy from time to time, including when we change the cookies, storage technologies, or third-party tools used on our website.
The latest version will always be available on this page.