Privacy Policy
This document was last updated on April 1, 2023.
We respect your privacy and are committed to protecting it through this Privacy Policy. It describes what personal information we collect, how we use it, how we protect it, and what choices are available to you when using Superplan and related services.
Policy scope
This Privacy Policy applies to the Superplan website and related services provided by 13 Holding SIA. By accessing or using Superplan, you acknowledge this Policy. If you use Superplan on behalf of a company, you confirm you are authorized to do so.
Automatic collection of information
When you open Superplan, our servers may automatically record technical data, including:
- IP address, browser type and version, operating system, and language preferences
- Referring pages, visited pages, session timing, and access timestamps
- Basic usage and performance statistics
This information is used for abuse prevention, service reliability, and usage analytics.
Collection of personal information
You can browse parts of Superplan without directly identifying yourself. When using product features, we may collect:
- Account details such as user name, user ID, and login credentials
- Contact details such as email and phone number
- Company and workforce information needed for scheduling and operations
- Information submitted through forms, support requests, and feedback
If you choose not to provide required information, some features may be unavailable.
Use of data and sharing with service providers
We use personal information to operate, secure, and improve Superplan. Depending on requested services, we may share data with trusted service providers that support delivery of the platform, including:
- Cloud hosting, storage, and infrastructure providers
- Communication, collaboration, and authentication providers
- Product analytics, performance monitoring, and engineering partners
- Payment and billing service providers
Service providers may process data only to perform services on our behalf or to meet legal obligations.
Legal disclosures and retention
We may disclose personal information if required by law, legal process, or good-faith belief that disclosure is necessary to protect rights, safety, or investigate fraud.
We retain personal information for as long as needed to provide services, meet legal obligations, enforce agreements, and resolve disputes. Aggregated or de-identified data may be retained for analytics and product improvement.
Cookies, analytics, and security
Superplan uses cookies and similar technologies for security, personalization, service operation, and usage analysis. You can control cookies in your browser settings, but some features may not function fully if cookies are disabled.
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or storage system is completely secure.
Data breach response
If we detect a security incident affecting personal information, we will investigate, take appropriate mitigation steps, and notify affected users when legally required or when risk of harm is reasonably likely.
Policy updates
We may update this Privacy Policy from time to time. Material changes may be communicated by email or in-product notice. Continued use of Superplan after updates means you accept the revised policy.
Contacting us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at [email protected].
We aim to resolve privacy-related requests and complaints as quickly as possible under applicable data protection laws.