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FAQ
All You Need to Know
Quick answers to help you get the most out of your unified workspace
What is Superplan, and who is it for?
Superplan is a modern workforce platform for businesses that run on shifts. It helps teams plan schedules, manage availability, fill open shifts, track hours, and keep employees connected - especially in industries like cleaning, logistics, warehousing, manufacturing, retail, hospitality, and field operations.
Is technical expertise required to set up and use Superplan?
No. Superplan is built so regular managers can set it up and use it without technical expertise. You can start by importing your existing spreadsheet data, adding your teams, locations, positions, and employees, then building your first schedule from there. Our customer service team can also help you move over and get set up properly. Employees do not need training-heavy onboarding either. They can log in, see their shifts, add availability, and take action from their self-service portal quickly.
Can I try paid features before committing?
Yes. You can try paid features before choosing a paid plan. Use the trial to test the tools with your real team, real schedules, and real workflows - not just a fake demo environment.
Do I need a credit card to start?
No. You can start using Superplan without a credit card. You only need payment details when you choose to activate paid features or move to a paid plan.
Can Superplan replace spreadsheets for employee scheduling?
Yes. Superplan gives you a cleaner way to build, edit, publish, and manage staff schedules without juggling spreadsheets, WhatsApp messages, and last-minute manual updates. Moving over is simple too: you can import your existing spreadsheet data into Superplan, and our customer service team can help you get set up properly. So you do not need to start from scratch - you can bring your current scheduling setup with you and upgrade from there.
Does Superplan support multiple locations or teams?
Yes. Superplan is built for businesses with multiple locations, work areas, positions, and teams. That means you can plan work around how your business actually runs - not around a flat spreadsheet.
Can Superplan help fill open shifts?
Yes. Superplan helps managers publish open shifts so eligible employees can pick them up. That makes it easier to fill gaps without manually chasing people one by one.
Can managers still edit schedules manually?
Yes. Managers stay in control. You can build, adjust, review, and publish schedules manually - with automation there to speed things up, not lock you into a black-box system.
What does the Auto Scheduler consider?
Superplan's Auto Scheduler is built to handle the messy reality of shift planning - not just drop people into empty boxes. It can consider employee availability, time off, skills, qualifications, positions, work areas, coverage needs, working-hour limits, rest rules, fairness, and labour cost. Instead of spending hours checking who can work, who is qualified, who is already overloaded, and where the gaps are, Superplan does the heavy lifting and gives managers a smarter starting point. The result: fewer manual fixes, fewer avoidable conflicts, better coverage, and schedules that are easier to explain.
Can employees log in to Superplan?
Yes. Employees can log in to their own self-service portal to see their shifts, check schedule changes, add availability, and take action without always needing to message a manager. Adding availability is quick, so employees can keep their schedule preferences up to date without admin-heavy steps. Superplan can also remind them when availability is missing or needs updating. The goal is simple: fewer questions for managers, faster input from employees, and more clarity for everyone.
Can employees share availability or time-off requests?
Yes. Superplan helps employees share when they can work, when they cannot work, and when they need time off. Managers can then build schedules with fewer surprises and fewer avoidable conflicts.
Does Superplan include timesheets or time tracking?
Yes. Superplan connects schedules with timesheets, so you can compare planned work with actual worked time. That helps reduce payroll prep, manual corrections, and the usual end-of-period mess.
Does Superplan help with labour costs and payroll preparation?
Yes. Superplan helps teams understand scheduled hours, worked hours, and staffing coverage before they become payroll problems. It gives managers better visibility into where time and labour cost are going.
Does Superplan help with compliance?
Yes. Superplan is built to give managers more confidence before, during, and after scheduling. The Auto Scheduler can work with compliance rules such as rest periods, working-hour limits, overtime limits, consecutive shifts, shift-type limits, skills, qualifications, availability, time off, positions, and work areas. That helps teams catch problems earlier instead of fixing them after the schedule is already published. Superplan also helps with compliance after the shift happens. You can track attendance, compare scheduled hours with actual hours worked, and use pay rates for the right pay calculation based on specific shifts, roles, locations, or working patterns. Employee records are flexible too. Superplan lets you keep a structured employee database with custom fields, emergency contacts, qualifications, and review cycles, so important information is not buried in spreadsheets or private notes. Superplan does not replace legal advice, but it gives teams the tools to plan, track, and manage work with far more control.